Shipping policy
Welcome to 99svg.com! As we exclusively offer digital products, there are no physical shipments involved. Below is our comprehensive Shipping and Delivery Policy outlining how our digital products are delivered and accessed:
1. Digital Product Delivery
All products on 99svg.com are digital files (SVG designs and other formats), which are made available for download immediately after purchase. You will receive an email containing a download link to access your purchased files.
- Instant Download: Once your payment is successfully processed, you will be redirected to a confirmation page containing the download link. An email with the download link will also be sent to the email address associated with your account.
- Download Link Expiration: The download link provided will be valid for [insert duration, e.g., 30 days]. After this period, the link will expire. We recommend downloading the files immediately after purchase and storing them safely.
2. Download Issues
If you experience any issues accessing your files, such as:
- Incomplete Download: If your download is interrupted, you can access your files again through your account on 99svg.com or via the download link sent to your email.
- Corrupt File: If the file is corrupt or cannot be opened, contact us at support@99svg.com, and we will provide a new file for download.
Please note that you must download the files to a device with adequate storage and software compatible with SVG and other formats.
3. Digital Product Access
After your purchase, you are granted a non-exclusive, non-transferable license to use the purchased digital files as per our [Licensing Policy]. This allows you to use the files for personal or commercial projects depending on the license terms for each product.
4. Refund and Return Policy
As all products on 99svg.com are digital in nature, we do not offer returns or refunds once the files have been downloaded. However, if there is a technical issue with the file or if the file is faulty, please contact us within 14 days of purchase at support@99svg.com. We will do our best to resolve the issue by offering a replacement file or providing another solution.
5. Customer Support
If you encounter any issues with downloading or accessing your digital files, or if you have any questions about your purchase, our customer service team is here to assist you.
- Email: support@99svg.com
- Business Hours: Monday - Friday, 9 AM - 6 PM (GMT)
- Response Time: We aim to respond to all inquiries within 1 business day.
6. Delivery Confirmation
Upon completing your purchase, you will receive:
- Order Confirmation: An email confirming your purchase, which includes your order details and download link(s).
- Access to Account: If you created an account on 99svg.com, you can also download your files directly from the "My Account" section at any time before the download link expires.
7. Shipping Fees
As we only provide digital products, there are no shipping fees associated with any orders placed on 99svg.com.
8. Changes to This Policy
99svg.com reserves the right to modify or update this Shipping and Delivery Policy at any time. If we make significant changes, we will notify customers via email or by posting a notice on our website.
By purchasing from 99svg.com, you agree to this Shipping and Delivery Policy. If you have any further questions, feel free to contact us.
This Shipping and Delivery Policy ensures clarity regarding digital product downloads and access, addressing any potential customer concerns.